CAMPLUX RECALL FAQ

Please see our FAQ list below to learn more about the recall and the precautions we take to keep your safe. If you don’t see your concern listed, contact us and one of our customer service staff will help answer any questions you may have.

 

1. Q: Why is Camplux recalling theseportable tankless water heaters?

A: Camplux is recalling certain portable tankless water heaters due to potential gas connection leaks which may pose a fire hazard. Camplux will correct the problem at no charge if you are eligible for the recall.

 

2. Which models and products are affected by the recall?
3. The recall involves certain Camplux brand portable tankless water heaters with model numbers AY132, BD158, BW211, BW264, and BW422, with the below product details and manufacturing dates:

Model	Product Details	Manufacture Date
AY132	5L 1.32 GPM 34,000 btu/hr	On or before September 17, 2021
BD158	6L 1.58 GPM 41,000 btu/hr	On or before November 17, 2021
BW211	8L 2.11 GPM 55,000 btu/hr	On or before November 17, 2021
BW264	12.8L 2.64 GPM 68,000 btu/hr	On or before November 17, 2021
BW422	16L 4.22 GPM 110,000 btu/hr	On or before December 20, 2021

 

 

3. Q: How do I know if my portable tankless water heater has been recalled?

A: Customers who have contacted Camplux before concerning their portable tankless water heater product will be notified by direct mail for this safety recall. Information about safety recalls is also typically available through the website home page (www.thehomeappliances.com) and social media. The notices sent through the mail will give owners instructions for how to participate in the recall and how to receive a quick connect gas regulator repair kit to replace the current gas connector provided with the product.

Consumers should immediately turn off and stop using the recalled portable water heaters and contact The Home Appliances for a free repair kit. The repair kit consists of a replacement gas regulator with a quick connect attached.

 Please be noted: the repair kit does not contain the water heater.

Please visit the recalls section on the official website to view notifications for recalls not yet performed on your portable tankless water heater. The portable tankless water heater model number and serial number (manufacture date) is located on the portable tankless water heater right side. You can also find the model number and serial number on the user manual.

 

4. Q: My portable tankless water heater is working. Is it OK to continue to use the product?

A: No. You should immediately stop use of the product and contact us to receive a free repair kit.

 

5. Q: My portable tankless water heater is involved in a recall. Do I need a recall notification to get my portable tankless water heater repaired?

A: If your recall letter states that you may own a recalled product, or you believe you own a product subject to this recall announcement, please contact Camplux customer service toll-free at (844) 538-7475 from 9 a.m. to 5 p.m. ET Monday through Friday, email Camplux at support@camplux.com, or visit https://thehomeappliances.com/pages/camplux-recall-faq and fill in the online form to have the repair kit sent to you free of charge.

 

6. Do I need to return my portable tankless water heater to the store if it is affected bythis recall?
7. No.If your portable tankless water heater is included in this recall, you can order a free repair kit directly from our self-order form located at https://thehomeappliances.com/pages/camplux-recall-faq or by contacting Camplux customer service at (844) 538-7475 or support@camplux.com. 

 

7. How do I get my repair kit?
8. You can order your free repair kit online at www.thehomeappliances.com/waterheaterrecallor by contacting Camplux customer service at(844) 538-7475 or support@camplux.com. You will need to send us a photo of your Camplux label with the model number and serial number visible so that we can confirm that your product is included in the recall.

 

8. How long will it take to get my repair kit?
9. Once you order your repair kit, we expect that in most cases you will receive your repair kit in about 3-5 business days. However, please note that the first batch of repair kits will not be ready until May 2024.

 

9. What is in the repair kit?
10. The repair kit consists of a replacement gas regulator with a quick connect attachment that allows for easy connection and disconnection without the need to screw in the gas regulator. Instructions for installing this repair kit will also be provided.

 

10. Can I continue to use my portable tankless water heater while I wait toreceive the repair kit?
11. If your portable tankless water heater is included in this recall and you continue using it, there is a potential the product may leak gas, posing a fire hazard. Please stop using your water heater until you have received and installed the freerepair kit.

 

11. How difficult is it to install the repair kit?
12. The repair kit provides instructions that shouldmake it easy for you to install the quick connect gas regulator. We anticipate that it will take no more than 1-2 minutes to install your repair kit.

 

12. Q: I still have questions, how can I get additional information about the recall?

A: If you have additional questions or concerns, contact Camplux customer service at (844) 538-7475 or support@camplux.com.

 

13. Q: Where do I find my portable tankless water heater serial number?

A: The portable tankless water heater model number and serial number (production period) is located on the portable tankless water heater right side. You can also find the model number and serial number on the user manual.

 

14. Q: How much will it cost to repair the quick connect gas regulator repair kit on my portable tankless water heater?

A: Camplux will perform recall-related repairs at no cost to the customer. Simply contact Camplux customer service to arrange for a repair kit to be sent to you.

 

15. Q: I received a letter about portable tankless water heater recall but the repair kit is not ready yet. What should I do?

A: Your recall notification letter should provide information about your course of action. In most cases, you can contact Camplux customer service to arrange the recall repair kit and have them contact you when the necessary parts are available. The first batch of repair kits will be ready in May 2024.

 

16. Q: I think my portable tankless water heater has a recall, but I have not been notified. What should I do?

          A: You can check your model number and serial number located on the      right side of the product to check if it is included in this recall.

 

17. Am I still eligible for a free repair kit if I no longer have the receipt for my portable tankless water heater?
18. Yes. You do not need a receipt to order your free repair kit. To order your free repair kit you will need the model number and serial number of your product located onthe right side. Sending us a picture of this label with the model number and serial number visible in that photo is also acceptable.

 

18. How many Camplux portable tankless water heatersare affected by this recall?
19. There are approximately 42,000 Camplux products that are included in this recall.

 

19. Q: After I get the repair kit, what should I do with the old replaced gas regulator kit?

          A: You just need to discard the old gas regulator in the trash.